Refund and Cancellation Policy

NO REFUNDS will be provided once the payment is made for any of our skill development programs. This includes but is not limited to:

• Full program fee payments (one-time payment)
• Installment payments (first or subsequent installments)
• Partial payments or advance payments
• Registration fees or application fees
• Course material fees
• Examination or certification fees

Our programs involve significant preparation and resource allocation upon enrollment:

• Course Materials: Digital resources, study materials, and access credentials are generated immediately
• Instructor Time: Faculty schedules are reserved for your batch
• Administrative Costs: Enrollment processing, documentation, and support setup
• Seat Blocking: Your enrollment blocks a seat that could have been offered to another student
• Technology Access: LMS account creation and platform access provisioned

Refunds will only be considered in the following exceptional circumstances:

• Duplicate Payment: If you accidentally make multiple payments for the same enrollment, the excess amount will be refunded within 15 working days after verification
• Program Cancellation: If Swizosoft cancels a program due to insufficient enrollment or unforeseen circumstances, full refund will be provided within 30 days
• Technical Error: If a technical error results in incorrect amount deduction, the difference will be refunded after verification
• Service Unavailability: If we are unable to provide the service for reasons attributable to us

4.1. By Student

• Once enrolled, you cannot cancel your enrollment
• If you wish to withdraw from the program, no refund will be provided
• You may defer your enrollment to the next batch (subject to availability) with written request 7 days before start date

4.2. By Swizosoft

• We reserve the right to cancel or reschedule programs due to insufficient enrollment
• In such cases, you will be notified at least 7 days in advance
• Full refund will be processed within 30 days of cancellation
• Alternatively, you can transfer to another batch

• Installment option is available with additional charges as mentioned
• First installment is non-refundable under any circumstances
• Subsequent installments, once paid, are also non-refundable
• Late payment of installments may result in suspension of course access
• Default on installment payments does not entitle you to refund of previous payments

For eligible refunds (as per Section 3):

1. Submit a written refund request to accounts@swizosoft.com
2. Include your application number, name, and reason for refund
3. Provide supporting documents (payment receipts, bank statements)
4. Our finance team will verify within 7-10 working days
5. Approved refunds will be processed within 15 working days
6. Refund will be credited to the original payment source

If you initiate a chargeback with your bank:

• Your course access will be immediately suspended
• We will provide evidence of your enrollment and agreement to terms
• If chargeback is reversed, course access may be restored with additional fee
• Wrongful chargebacks may result in legal action
• Administrative fee of ₹500 will apply for chargeback processing

We shall not be liable for refunds due to circumstances beyond our control including but not limited to natural disasters, pandemics, government actions, internet outages, or technical failures beyond our control.

By completing the enrollment and making payment, you acknowledge that:

• You have read and understood this refund policy
• You agree to the no-refund terms
• You are making payment voluntarily and knowingly
• You will not dispute the no-refund policy later